What should the nursing assistant prioritize when a resident expresses feelings of confusion or anxiety?

When a resident expresses feelings of confusion or anxiety, ensuring their physical safety takes precedence. In such situations, the individual may be in a vulnerable state, both emotionally and physically, which can lead to potential hazards such as falling or injuring themselves. The responsibility of the nursing assistant is to create a safe environment where the resident feels secure. This involves assessing the surroundings for any risks and making necessary adjustments to prevent incidents, as well as closely monitoring the individual to ensure they remain safe while they process their feelings.

While other actions like redirecting thoughts or providing verbal reassurance can be beneficial in addressing a resident's emotional state, they do not take priority over physical safety. Leaving someone alone during a time of confusion or anxiety can also be detrimental, as it may exacerbate feelings of isolation or fear. Therefore, focusing on safety first allows the nursing assistant to effectively manage the situation and provide support as needed.