What is the best way for a nursing assistant to respond to a combative resident?

Remaining calm and lowering the tone of voice is the most effective approach for responding to a combative resident. This method helps to de-escalate the situation by creating a more peaceful environment. A calm demeanor can reassure the resident and may help them feel more secure, which could reduce their anxiety and aggression.

Using a raised voice to assert control can provoke further agitation and may escalate the conflict. In contrast, ignoring the resident’s behavior may lead to the situation worsening, as the resident might feel neglected or unheard. Calling for security is typically a measure reserved for extreme situations where there is imminent danger. In most cases of combativeness, maintaining a composed and gentle approach is key to effectively managing the interaction and encouraging cooperation.