How can staff best communicate with a resident who has difficulty hearing?

Using straightforward gestures and facing the resident is the best approach to effectively communicate with someone who has difficulty hearing. This method allows the resident to read body language, facial expressions, and lip movements, which can significantly aid in understanding the message being conveyed. Additionally, facing the resident means that they can see you clearly, which is essential for effective communication, especially if they rely on visual cues to supplement their hearing.

Gestures can also provide helpful visual context to the conversation, making it easier for the resident to follow along. This strategy fosters a more supportive and comfortable environment that encourages interaction and reduces frustration for both the staff and the resident. In contrast, yelling or speaking loudly can create an uncomfortable atmosphere and does not necessarily enhance comprehension, nor does it provide the visual support needed for effective communication. Avoiding eye contact significantly hinders the ability to communicate effectively, as it removes crucial visual cues that help with understanding.